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Refund and Returns Policy

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Effective Date: April 2026

At RKS Logistic Inc, we aim to provide reliable and professional logistics services. This Refund and Returns Policy explains the conditions under which refunds, cancellations, or service adjustments may be applicable.

1. Service Nature

RKS Logistic Inc provides transportation and logistics services, which are non-tangible and executed based on scheduling, resources, and operational planning. As such, traditional “returns” do not apply to our services.

2. Cancellations

  • Customers may request cancellation before the shipment or service is dispatched.
  • Once a shipment is in transit or services have started, cancellation may not be possible.
  • Approved cancellations before dispatch may be eligible for a partial or full refund depending on operational status.

3. Refund Eligibility

Refunds may be considered under the following conditions:

  • Service was not initiated after payment
  • Duplicate or incorrect payment was made
  • Service could not be fulfilled due to company-side issues

Refunds are not applicable for delays caused by weather, traffic, mechanical issues, or other external factors beyond our control.

4. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Services already completed or in progress
  • Customer failure to provide correct shipment details
  • Delays caused by third-party carriers or unforeseen circumstances
  • Violations of our Terms & Conditions

5. Refund Processing Time

Approved refunds will be processed within 7–14 business days and will be returned using the original payment method unless otherwise agreed.

6. Service Adjustments

In some cases, instead of refunds, we may offer service adjustments, rescheduling, or credits for future logistics services based on the situation.

7. Disputes

Any refund-related disputes should be reported to our support team. We aim to resolve all issues fairly and promptly through direct communication.

8. Contact Information

For refund or cancellation inquiries, please contact us:

9. Important Links